Anne Tumlinson joined healthcare leaders from Alignment Health, SCAN, and Dina about the importance of Medicare Advantage plans to ensure members understand available non-medical benefits. Making the experience painless is essential to attracting and retaining members – and improving CAHPS and Star Ratings. This session is packed with successful strategies and best practices plans can implement to improve member experience and ensure members receive the care they need. Panelists discuss humanizing the navigation process; creating a culture of customer service, streamlining technology to benefit navigation, and leveraging home-centered care.
Recent Podcasts
The 12 Million People Lost in a Maze of Medicare and Medicaid
Allison Rizer was interviewed by the popular public health podcast, Tradeoffs, about the difficult situation of being a dually eligible beneficiary.
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The Intersection of Primary Care and Senior Care; Episode 3, Part 2
This is the final episode of the ATI podcast series, "The Intersection of Primary Care and Senior Care".
Fred Bentley, ATI Managing Director of Medicare Innovation, and Peter Longo, Principal and Managing Partner at Cantex Continuing Care Network, discuss how Cantex evolved from a multi-facility skilled nursing provider to a full-service continuing care network.
In this second of two episodes, Peter explains Cantex's primary care model and the strategic value of primary care in their senior living settings.
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The Intersection of Primary Care and Senior Care; Episode 3, Part 1
This is the final episode of the ATI podcast series, "The Intersection of Primary Care and Senior Care".
Fred Bentley, ATI Managing Director of Medicare Innovation, and Peter Longo, Principal and Managing Partner at Cantex Continuing Care Network, discuss how Cantex evolved from a multi-facility skilled nursing provider to a full-service continuing care network.
In this first of two episodes, Peter explains Cantex's primary care model and the strategic value of primary care in their senior living settings.
Read More
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