Resources

Podcast

Improve CAHPS through Enhanced Benefits Navigation

Anne Tumlinson joined healthcare leaders from Alignment Health, SCAN, and Dina about the importance of Medicare Advantage plans to ensure members understand available non-medical benefits. Making the experience painless is essential to attracting and retaining members – and improving CAHPS and Star Ratings. This session is packed with successful strategies and best practices plans can implement to improve member experience and ensure members receive the care they need. Panelists discuss humanizing the navigation process; creating a culture of customer service, streamlining technology to benefit navigation, and leveraging home-centered care.
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Work

A Turning Point in Medicare Policy

Non-primarily health benefits are now available through Medicare Advantage programs. With support from partners, we developed principles to guide stakeholders in developing, offering, delivering, and using these new benefits.
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Insights

State Approaches Will Shape the Successes (and Failures) of New Supplemental Benefits in D-SNPs

In 2019, Medicare suddenly became more than the acute/post-acute, medical program it has been for more than...
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Insights

Post-Acute Care Providers and COVID-19

The COVID-19 pandemic will impose unprecedented stresses on our Nation’s hospitals, whose capacity falls well short of the projected demand for beds. As one option to expand capacity...
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Insights

Newly Expanded Non-Medical Supplemental Benefits in Medicare Advantage: A Primer

Medicare Advantage plans can now offer a wide range of diverse benefits to address the needs of the aging population, through newly expanded supplemental benefits. This expansion...
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Work

THE HOT SPOT FOR MEDICARE SPENDING

FUNCTIONAL IMPAIRMENT A KEY FACTOR IN HIGH MEDICAL SPENDING IDENTIFYING THE KEY SPENDING DRIVERS IN MEDICARE POPULATION THE ISSUE The discourse on major drivers of high medical spending for American seniors often focuses on the role of chronic conditions but overlooks a more significant factor: functional impairment (FI). Seniors with FI require assistance with the ... THE HOT SPOT FOR MEDICARE SPENDING
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Insights

Under-Financing of Long Term Care Creates Economic Insecurity For Families

ATI founder, Anne Tumlinson, testifies to on the Federal Commission on Long Term Care’s recommended changes to U.S. long-term care financing and delivery system.
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