Senior Care and Senior Living

Anne Tumlinson joined healthcare leaders from Alignment Health, SCAN, and Dina about the importance of Medicare Advantage plans to ensure members understand available non-medical benefits. Making the experience painless is essential to attracting and retaining members – and improving CAHPS and Star Ratings. This session is packed with successful strategies and best practices plans can implement to improve member experience and ensure members receive the care they need. Panelists discuss humanizing the navigation process; creating a culture of customer service, streamlining technology to benefit navigation, and leveraging home-centered care.

Forbes recently picked up work created by ATI Advisory to support the assertion of a column on the value of offering beneficiaries supplemental benefits.

In response to Congress’ Request for Information to improve experiences for dual eligible individuals, ATI Advisory suggests key elements that would advance programmatic Medicare-Medicaid integration.

Fred Bentley comments on the Centers for Medicare and Medicaid Services' preliminary analysis on waiver use and direct admits to SNFs in Skilled Nursing News.

Fred Bentley quoted in McKnight's Long-Term Care News about the value of SNFs for certain patients.

Tyler Overstreet Cromer talks to McKnight's Home Care about the in-home support services for Medicare Advantage beneficiaries.